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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Help when needed

I thought I was beyond help as my debts were out of control. The moment I contacted Stepchange they were so accommodating and efficient. They worked out a healthy amount I could pay each month and dealt with all creditors on my behalf. The pressure was lifted, my physical and more importantantly, my mental health has improved significantly. Reviewed on: 13th August 2022

Excellent service, took a massive weight off my shoulders

Close to breaking point step change stepped in an saved my life Reviewed on: 13th August 2022

Debt plan

Stepchange ,helped me so much ,very friendly staff Reviewed on: 13th August 2022

Peace of mind

Being able to sleep at night and having the stress and anxiety taken away is a blessing . The staff are so helpful and supportive Reviewed on: 13th August 2022

Gave me hope Gave me a life

I can't praise stepchange enough I have a IVA with them. I was drowning in debt I felt so low it was a tough time the process was smooth they helped all the way and have been fantastic ever since if I've had to contact them or during my annual review. I always recommended them to people if I hear there struggling. There is still a taboo about debt it's only certain people etc but that is far from the truth it can and does effect everyone from all different walks of life and backgrounds. Stepchange support you every step of the way give you hope in the dark days give you a life back and eventually the aim is to be debt free. Just over 12 months for me and I will have finished they do except you to want to do it and follow the required procedures which is how it should be it's going to feel amazing keep up this incredible work stepchange Reviewed on: 13th August 2022

Highly recommended

I had problems financially & ended up in debt, with credit card & bank loans mounting. This situation was really worrying & I was so stressed about my situation & didn’t know how to try & resolve the predicament I was in. Then a friend suggested I get help from a charity that helps people with debt management, I did then approach Step Change & they have transformed me life, by helping me manage my finances & gradually pay off my debts in a consistent & manageable way. Since then it’s been 8 years now, & I’m much more careful with money & with step change’s help I haven’t accumulated any further or new debts, which is such a relief. I am extremely grateful & would highly recommend Step change for an award for the amazing work that they are doing. Kind Regards Jay Reviewed on: 13th August 2022

Stepchange

Best support & advice for those that are struggling to manage financially Reviewed on: 13th August 2022

Friendly on the phone

Friendly on phone , do not make you feel bad about being in debt Reviewed on: 13th August 2022

Life Savers

Excellent debt management service and sound advice for improving your credit usage/rating. Reviewed on: 13th August 2022

Absolutely excellent service

They always keep you up to date with any tools that may help anyone struggling with debt,they are always friendly & helpful Reviewed on: 13th August 2022

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