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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18662 reviews)

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4.92

Based on 18,662 reviews, last reviewed 12th Jul 2026

126033% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent support. Excellent support. Extremely compassionate understanding and kind people Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18662)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

life saver

have given me the best advice at a very stressful time Reviewed on: 12th August 2022

Great service

Amazing company to work with. Always willing to help and support you. Brilliant customer service Reviewed on: 12th August 2022

Couldnt have done it without Step change

Step change are a brilliant FREE financial help company. They do not judge, which was important to me. They make sure that i still have money in my purse after the Dept Management Plan. Truly amazing. Thank you. Reviewed on: 12th August 2022

Excellent service and support

Having been very embarrassed that I had got myself in the situation where I needed assistance and advise managing my debt , I was reassured and have felt totally supported by this excellent service ,I would definitely recommend Step change , They are professional and unbiassed. Reviewed on: 12th August 2022

Saved my life.

Honestly if it wasn’t for step change and all the help they have given me and how easy it was to get help I wouldn’t be where I am today. No judgement and always ready to reassure. Reviewed on: 12th August 2022

Very nice, non judgemental

Very helpful, will work with you to get debts clear at an affordable rate Reviewed on: 12th August 2022

Saved

All my worries taken off my shoulders. Now able to sleep at night.thank you stepchange, Reviewed on: 12th August 2022

Great and invaluable service.

Excellent service for debt management. Explained everything from the start, I wish I had taken up their service sooner. Reviewed on: 12th August 2022

True Life Savers

Every time I need to speak to anyone at Stepchange I tell them how grateful I am for all the help they give us to be able to have a life whilst sorting our debts out. No fear of any letters or knocks on the door. All is sorted easily and non judgmentally in a very clear and easy to understand way. I would have no hesitation whatsoever recommending them and sincerely hope they get the recognition they so rightly deserve. Thankyou Stepchange, from the bottom of my heart. x Reviewed on: 12th August 2022

Life saver!!

I was overwhelmed and desperate, and had never felt so low. I was embarrassed too. My friend told me to contact Stepchange. I was hesitant at first due to being so embarrassed and feeling afraid of my debts. The phone was ringing of the hook. I rang Stepchange, the lady was so very kind and understanding and helped me complete the financial documents, then basically took over and dealt with the companies involved. No more nasty calls! And I am paying my debts too, albeit at an amount I can now afford. They saved my life and that is no exaggeration!! Reviewed on: 12th August 2022

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