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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16854 reviews)

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4.92

Based on 16,854 reviews, last reviewed 27th May 2026

102850% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I can honestly say step change has saved my life, an... I can honestly say step change has saved my life, an amazing service when you feel no one else is listening, Reviewed on: 27th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16854)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Help given when help was needed

We got into difficulty when we lost an income and when my husband passed away before Christmas Stepchange went over and beyond to help me in my hour of need. There was no pressure from them and for that I am most grateful. Reviewed on: 23rd July 2021

Very helpfull

I manage my debts with peace of mind with step change Reviewed on: 23rd July 2021

Stepchange

Excellent depth management service. When I had difficulty paying my payment stepchange helped me without making you feel guilty, they always understood you. Reviewed on: 23rd July 2021

Debt Free

I'm debt free for the first time in my adult life (I'm 47!) thanks to Stepchange - they were brilliant, helpful, understanding. 100% recommend Reviewed on: 23rd July 2021

Caring

You feel the company really cares about you Reviewed on: 23rd July 2021

Help is at hand

The help received from Stepchange in managing my debt situation was invaluable, the stress was taken away, the service was non jugemental reassuring and professional Reviewed on: 23rd July 2021

Great service.

I’m am so grateful for all of the support I received for stepchange. They helped with budgeting and identifying all the creditors. They helped consolidate all debts into one monthly payment based on my current circumstances. I would’ve been in real trouble if it wasn’t for them. Thank you. Reviewed on: 23rd July 2021

Best credit consumer ever!!!

They are so helpful and informative. No other place is like them. Reviewed on: 23rd July 2021

Excellent help & service

Very friendly & helpful team doing their best to provide best options for people Reviewed on: 23rd July 2021

More helpful than you could ever imagine

Stepchange are the friendliest and most helpful people I’ve dealt with before. Their apathy and kindness shown to your financial situation is incredible. When I first discovered who they were and spoke to them they put my mind at ease and took the financial weight off of my shoulders. So grateful for them and the help their customer service reps show all the time Reviewed on: 23rd July 2021

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