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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16848 reviews)

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4.92

Based on 16,848 reviews, last reviewed 25th May 2026

102600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

If you're struggling with debt, contact StepChange! Got into serious debt with 10 credit cards, struggling to pay. Contacted StepChange debt charity and did a financial review of my income and outgoings... Read more Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16848)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Help is at hand

The help received from Stepchange in managing my debt situation was invaluable, the stress was taken away, the service was non jugemental reassuring and professional Reviewed on: 23rd July 2021

Great service.

I’m am so grateful for all of the support I received for stepchange. They helped with budgeting and identifying all the creditors. They helped consolidate all debts into one monthly payment based on my current circumstances. I would’ve been in real trouble if it wasn’t for them. Thank you. Reviewed on: 23rd July 2021

Best credit consumer ever!!!

They are so helpful and informative. No other place is like them. Reviewed on: 23rd July 2021

Excellent help & service

Very friendly & helpful team doing their best to provide best options for people Reviewed on: 23rd July 2021

More helpful than you could ever imagine

Stepchange are the friendliest and most helpful people I’ve dealt with before. Their apathy and kindness shown to your financial situation is incredible. When I first discovered who they were and spoke to them they put my mind at ease and took the financial weight off of my shoulders. So grateful for them and the help their customer service reps show all the time Reviewed on: 23rd July 2021

I don't think I could survive without help

Absolutely excellent customer service, always helpful. Made my life so much clearer Reviewed on: 23rd July 2021

Brilliant kind understanding

Stepchange are life savers , without there help I would not be here today,words can't say the help they give. Reviewed on: 23rd July 2021

Excellent Debt company

Me and my partner were in debt and didn’t know where to turn. We were told about StepChange and life is so much better now. A massive weight was lifted off our shoulders what an amazing personal service StepChange has provided 10 out of 10 Reviewed on: 23rd July 2021

Best ever

I phoned up as I was putting my head in the sand and thought problems would go restless nights not eating on top of health problems. I was advised to give step change a ring to take control my mistakes and worked on a dmp that will help pay off my debts and allow us to breath again. I was not judged and they were really helpful and advice on all of the actions I could take . I get my debt looked at and what spare money I have a realistic amount which I can pay each month . Without there help I dread to think where I would be.. Reviewed on: 23rd July 2021

Customer service

One of the best organisation, I was really stressed about my debt but they always helped and support me. Reviewed on: 23rd July 2021

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