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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,651 reviews, last reviewed 29th Jun 2026
125733% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026
Julie's avatar
Julie

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18652)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

5
I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024
Happy chappie's avatar
Happy chappie

Great help

5
Stepchange were excellent in helping with our current needs in the current climate of debt. Really respect what they have done for us. Reviewed on: 12th August 2022
Ian Wells's avatar
Ian Wells

Life Savers

5
Living a nightmare with debt problems, then along came StepChange and it’s been Sweet Dreams ever since. Would definitely recommend 100%. Real 5* treatment Reviewed on: 12th August 2022
alan poyser's avatar
alan poyser

Life Savers

5
Excellent they took a lot of worries off me during a difficult time in my life and are still there to support me. Reviewed on: 12th August 2022
Carolyn Barrow 's avatar
Carolyn Barrow

Fabulous

5
Saved my mental health and likely my life. Helped me turn my life around Reviewed on: 12th August 2022
Elizabeth Rayman 's avatar
Elizabeth Rayman

Lifesavers

5
The help I have received has finally allowed me to a light at the end of a tunnel. Thank you Reviewed on: 12th August 2022
Rachel Walker's avatar
Rachel Walker

Highly recommend

5
They have helped us tremendously. Always non-judgemental and a friendly listening ear and welcome advice and support. Reviewed on: 12th August 2022
Sarah Platt's avatar
Sarah Platt

Life saver!!

5
Amazing service - great advice and support for free. Nothing seems too much trouble even when i had multiple questions. So glad I wne through Stepchange as I was at such a low point I didn't want to go on! The literally saved my life with their help. Reviewed on: 12th August 2022
HC's avatar
HC

Best thing I have done

5
When my debts became so bad that it was affecting my sleeping and eating and getting to the point that I was feeling that there was no way out I found step change and they made so easy to set up my DMP and overnight a great weight was lifted of my shoulder Reviewed on: 12th August 2022
robert Crawford 's avatar
robert Crawford

Debt free

5
Spoke to stepchange in 2019 about a debt of £20,000 that I had and 3 years later I'm debt free for the first time since I was at school, I'm 52 now. Reviewed on: 12th August 2022
Raymond mcgoldrick 's avatar
Raymond mcgoldrick

Provided amazing support at one of the lowest points in my life

5
I'd got into terrible debt and was feeling suicidal but their calm and non-judgemental approach made me realise that solutions were available. They gave me hope. Reviewed on: 12th August 2022
CFD's avatar
CFD

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