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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16848 reviews)

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4.92

Based on 16,848 reviews, last reviewed 25th May 2026

102600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

If you're struggling with debt, contact StepChange! Got into serious debt with 10 credit cards, struggling to pay. Contacted StepChange debt charity and did a financial review of my income and outgoings... Read more Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16848)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Amazing team

The step change team are second to none at explaining all options, reassuring their customers and implementing affordable management plans that with Work for all concerned parties Reviewed on: 23rd July 2021

Eases the stress of having debt

I was depressed about my debt and StepChange helped me with a plan and now I am only a few months away from being debt free. Reviewed on: 23rd July 2021

Timely help for an older person

I was in debt with the greedy credit card companies through no fault of my own, Stepchange came to my rescue in my later years and took most of the worry away. Reviewed on: 23rd July 2021

Fantastic

Great support from non judgemental staff. They were understanding and gave great advice. Reviewed on: 23rd July 2021

Best thing i ever did changing ti Step Change

Friendly Staff very helpful nothing to much trouble, Thank you for the help you have given me. Reviewed on: 23rd July 2021

Excellent

A great organisation, with dedicated staff and helpful advice. I would recommend to anyone who needs help with debt. Reviewed on: 23rd July 2021

Step Change has changed my life fir the better..

Step Change has changed my life for the better, they sorted my finance out so it was Manageable for me. A Big Thank You!!!! Reviewed on: 23rd July 2021

Saved

Step Change has given me peace of mind. I can now get on with my life. Reviewed on: 23rd July 2021

Helpful professional & worry free

No problem since first day of use could not ask for more Reviewed on: 23rd July 2021

It has been wonderful working with step change since 2019. What a relief has this been knowing them!! No sleepless nights any longer. I am able to take control of my life again. Thanks to Step Change for making a big difference in my life.ep!

It has been a pleasure knowing you during a challenging moment of my life. I ca now see the light and of the tunnel. Keep up the good work and bri g hope to more lives. You are Brilliant indeed!! Reviewed on: 23rd July 2021

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