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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18054 reviews)

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4.92

Based on 18,054 reviews, last reviewed 27th May 2026

160250% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I should of done it years ago but when n sice ive be... I should of done it years ago but when n sice ive been with Step change its been so much better definitely recommend Reviewed on: 27th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18054)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Brilliant company

Outstanding helpful and friendly staff always there to help when needed Reviewed on: 4th September 2021

Kind and helpful

Stepchange was really helpful when we 1st approached them, they were non judgemental and kind to us. They have continued to support us when we have asked them to and send useful tips over email. Stepchange is non intrusive but always at the end of the phone for advice. Reviewed on: 4th September 2021

Humanitarian Financial services

I'm approaching 40 and to this date I've never spent 2 hours on the phone to any company answering questions, I have to say it was worth every minute Having gotten into a situation where my credit limit was exceeding 60K across 4 credit cards I thought I must be doing something right to get such an excellent credit score. However things changed once the pandemic hit I found my back right against the wall and the very people begging me to take more credit became my worst nightmare as I could no longer afford to pay the minimum monthly amount to each credit provider, on top of that interest payments meant no progress was being made in reducing the overall balance. Step Change focused on my mental health and took a realistic approach to what affordability really meant, they took over each of my credit accounts and squeezed it into one manageable payment with 0% interest, I've honoured this payment to date. Cannot recommend their services enough to those who have run into genuine problems and have dependants. Bravo Bravo...A real humanitarian effort on every level truly life changing and life saving Reviewed on: 4th September 2021

Polite understanding

Non judgemental helped in every aspect with my problem profesional service. Reviewed on: 4th September 2021

Easy to deal with

Easy to deal with, make u feel at ease. Able to talk about what others would look down at u at. They don't judge just there to help. Reviewed on: 4th September 2021

Drowning in Debt

Like most people who arrive here, I was going under, drowning in debt. 1 phonecall literally changed everything. The advice was amazing and the process is so simple and easy to understand, when your debt has swallowed your ability to think clearly the voice at the other end of the phone gently blows away the fog of despair. I'm 3 years in and have 3 more to go to be debt free. All of this made possible by Stepchange. Reviewed on: 4th September 2021

Helpful

Understanding of my needs and very helpful to make the best possible outcome for me and my family Reviewed on: 4th September 2021

HIVEN ME PEACE OF MIND

Excellent backup and service is best. ❤️ Reviewed on: 4th September 2021

Completely satisfied with service

Uncomplicated and speedy service Reviewed on: 4th September 2021

Very professional

I was in the very difficult financial situation during pandemic and especially first lockdown. As soon as I contacted them and explained that happened they helped me straight away. Reviewed on: 4th September 2021

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