Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16851 reviews)

View other StepChange products

4.92

Based on 16,851 reviews, last reviewed 26th May 2026

102700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent customer service. Excellent customer service. Listened carefully and showed empathy. Reviewed on: 26th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16851)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Understanding debt problems

Know the subject results in good advice Reviewed on: 23rd July 2021

Sensitive and realistic

I contacted stepchange when I was at my lowest point. Deep in debt, dreading letters and phone calls and feeling ashamed. They was so supportive and next year I will be debt free. It has taken 9 years but has saved my mental health Reviewed on: 23rd July 2021

Step change took a huge weight o my shoulders.

Step change helped me get my life back on track, they took charge of the situation right from the off dealt with my debtors, no more intimidating phone calls or letters I now have piece of mind really can't thank or praise enough Reviewed on: 23rd July 2021

Peice of mind

Helped us sort out finance out with out, very helpful staff who are fantastic, able to sleep at night magic Reviewed on: 23rd July 2021

Life-saver!

Helped me when I was at my lowest point financially. When I couldn’t see a way out, they sorted a realistic repayment plan for me and took a lot of stress off my shoulders. Reviewed on: 23rd July 2021

Absolutely fabulous

Literally life-changing, can't thank StepChange enough for getting us back on the road to financial recovery. Reviewed on: 23rd July 2021

so helpful and friendy

allways happy to help with your money problems great on the phone and internet thank you Reviewed on: 23rd July 2021

excellent and friendly

Really helpful and makes a difficult situation much easier - never spoke to an unfriendly member of staff there either Reviewed on: 23rd July 2021

Helped me to sleep again!

Having to close my business due to ill health I could no longer meet all my financial commitments. Stepchange helped me to plan to get through this and help to reduce my anxieties. Reviewed on: 23rd July 2021

Valuable help and support

How i wish i had contacted Stepchange sooner. They were so helpful and calming that i will be eternally grateful Reviewed on: 23rd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt collection
from Ayom Debt Recovery 1.84 from 87 reviews
Debt Solutions
from Abacus 4.18 from 6 reviews
Debt advice
from Business Debtline 0.00 from 0 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub