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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Help when needed the most

I felt that I had hit rock bottom with all the debt and worry , Step Change have no idea how much they helped! They listened and didn’t judge. Although I’m still not debt free, I’m getting there and can definitely see a shining light at the end of a very dark tunnel. Reviewed on: 12th August 2022

A blessing indeed!

So helpful and informative, took the stress and worry out of handling my debt management. A big thank you to all at step change. Reviewed on: 12th August 2022

Relieved the anxiety of debts

We were stressed trying to manage our debts but Stepchange worked with us on our budget and agreed a DMP that was acceptable to our creditors. We have now been on the DMP for several years and it is working well. Recommend anyone concerned about their debts to contact Stepchange ASAP. Reviewed on: 12th August 2022

Supportive

StepChange staff were so supportive & non judgmental I was so relived I finally had someone to talk to… Reviewed on: 12th August 2022

Debt management help

Last year I was depressed and anxious due to spiralling interest on my credit cards and couldn't seem to get them down. But now after getting the advice and help from Stepchange I can see my balances coming down and I have more money to buy food and clothing. I feel so much better in myself. So glad I phoned for help to Stepchange. Can't thank them enough. Reviewed on: 12th August 2022

Debt management

Very helpful they helped me I was in a bad place not once but twice and now hopefully I am on the way back Reviewed on: 12th August 2022

Excellent service

I was in such a mess financially when my husband died and the best thing I ever did was to contact Stepchange and set up a DMP. Excellent service, they're always there to help Reviewed on: 12th August 2022

Saved my life

Non judgemental staff , there is always a way to resolve debt , I could not see the light at the end of the tunnel and had very dark tonight's. Step change helped beyond belief and changed our lives. Reviewed on: 12th August 2022

Help with Debt

Very understanding and patient. Lots of help and reassurance given when I lost my husband suddenly. Reviewed on: 12th August 2022

Excellent

Very helpful eased my anxiety over my debts. Reviewed on: 12th August 2022

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