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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16851 reviews)

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4.92

Based on 16,851 reviews, last reviewed 26th May 2026

102700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent customer service. Excellent customer service. Listened carefully and showed empathy. Reviewed on: 26th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16851)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Saviours

Helped me sort my financial crisis out relieving me from unbelievable stress. Than you Reviewed on: 23rd July 2021

Superb Step Change

Excellent Customer Care, when we were at an all-time low, with our finances, Step Change listened and gave us hope, I was so happy with the help, support, empathy and professionalism, my husband had to take the phone, and I cried happy tears. Step Change can make such a difference to your life, it did with mine and my husband's. Thank you Step Change, keep up the fantastic work!!! Reviewed on: 23rd July 2021

Excellent

Always there when you are struggling Iv never had a problem with them. Reviewed on: 23rd July 2021

Extremely Helpful

Stepchange has helped me straighten put my financial difficulties. The staff are always pleasant and helpful. Reviewed on: 23rd July 2021

Their customer service is brilliant.

They really took the stress out of my debt situation. Reviewed on: 23rd July 2021

Excellent from start to finish

I was a nervous wreck before talking to Stepchange,they were so helpful and put my mind at rest. I am almost at the end of my dmp but the service has been amazing from start to finish. Reviewed on: 23rd July 2021

Freedom at last

StepChange has changed my life for the better with a huge weight off my shoulders. I feel I can breathe again and now have the freedom to be able to do things with my family again without worrying about money all the time. Thank you StepChange Reviewed on: 23rd July 2021

Life Savers

I don’t know what I would have done without Stepchange, I was going round in circles robbing Peter to pay Paul and really struggling to make my wages stretch. Non judgemental and helpful, flexible if your circumstances change and I’m so grateful that I’ll be debt free by next year Reviewed on: 23rd July 2021

Excellent support at a time when we needed it

They didn't judge me, they were understanding and they took the weight off my shoulders...highly recommended Reviewed on: 23rd July 2021

I love step change so much. they saved my life

step change changed my life I have no stress at all worrying about any phone calls or letters. I am well organised than before joining step change. I appreciate a lot what they have done for me. keep it step change. Reviewed on: 23rd July 2021

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