Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16852 reviews)

View other StepChange products

4.92

Based on 16,851 reviews, last reviewed 26th May 2026

102700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent customer service. Excellent customer service. Listened carefully and showed empathy. Reviewed on: 26th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16852)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Excellent debt advice

Excellent advice. Brilliant staff helped me immensely Reviewed on: 23rd July 2021

takes the strain

In a very emotional & stressful time SC provided impartial advice & took the strain.... Reviewed on: 23rd July 2021

Friendly

I was at my wits end until I was told about Stepchange and since then they have helped me sort out my debts. The people you speak to are Polite and friendly and will go out of their way to help you. Highly recommend them. Reviewed on: 23rd July 2021

Professional and friendly, great advice

StepChange have allowed me to take control of my life again by offering amazing advice, no judgement and by liaising with Creditors on my behalf, took away all the stress I was feeling. I no longer dread the phone ringing or the post arriving each day Reviewed on: 23rd July 2021

Things are looking up.

Step change helped me feel better about my aweful financial position I found myself in due to the pandemic. Understanding, reassuring with unbiased advice. Making me feel at lot better mentally as well as financially. Nine months on and well into my sixties I can start to look forward to a more secure future all thanks to Step Change. Reviewed on: 23rd July 2021

Take your first steps now.

Wish that we had taken the step to StepChange much earlier. It could have saved us a huge amount of anxiety and stress. Reviewed on: 23rd July 2021

Great support.

Step-Change provide a non-judgemental support throughout the process and a great level of understanding. Reviewed on: 23rd July 2021

Professional Service

Unprecedented charity company providing professional impartial service and advice to many people in debt. Reviewed on: 23rd July 2021

Priceless

StepChange put a stop to my nightmares regarding major problems with my finances and are always there with help and advice when I need it. Reviewed on: 23rd July 2021

Perfect shelf

They are wonderful and very supportive Reviewed on: 23rd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt advice
from Money Wellness 4.89 from 5801 reviews
Debt advice
from National Debtline 4.31 from 7 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub