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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16852 reviews)

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4.92

Based on 16,851 reviews, last reviewed 26th May 2026

102700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent customer service. Excellent customer service. Listened carefully and showed empathy. Reviewed on: 26th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16852)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

At last I could sleep at nights.

I thought I was in a predicament that was impossible to get out of. Stepchange calmly and professionally guide me to a realistic, practical and manageable solution. Stepchange have since supported, encouraged and informed me throughout my implementation of the plan they arranged for me. At last I was able to sleep and my mental well-being improved exponentially. Reviewed on: 23rd July 2021

Helping me from hell

I was in a fair amount of debt. But with a phone call to Stepchange it put me at ease and showed that there is a way forward. A big thank you to all the team. Reviewed on: 23rd July 2021

Step Change really helped change our lives

Step change have been fantastic in helping my family and I through very difficult times. Advise help and information given by all staff who have dealt with our situation, have been really understanding, compassionate and most sympathetic, which really helps to lift you up and look ahead. The online support and advice has always been first class. Cannot thank you all enough. Reviewed on: 23rd July 2021

Invaluable Support! A great Organisation providing a crucial service!

A crucial service that developed a plan for me, enabling me to see a light at the end of the tunnel! I did not want to talk about my difficulties with family or friends as I didn't want to worry anyone and also felt bad about getting into that situation. I felt that there was no one that I could turn to and had many sleepless nights suffering from anxiety. It was such a relief to be able to talk to staff that were non-judgemental, sympathetic and so helpful in developing a repayment plan. I can't thank them enough! In my opinion they definitely deserve to win the Consumer Credit Awards 2021! Reviewed on: 23rd July 2021

Reassuring and knowledgeable

Step Change are, thorough, patient and reassuring and they are helping me through a difficult few years! Don’t know what I would have done without them and I’m forever grateful to my colleague for recommending them to me...and grateful to StepChange for their services! Reviewed on: 23rd July 2021

Amazing customer service

Always resolved my issue. Great customer service. Great work keep it up. Reviewed on: 23rd July 2021

Life Saving

My life was turned upside down. I split from my husband I was doing 2 jobs but left one as it was affecting my health and not long after was made redundant from the other. I couldn’t find another job due to COVID-19 (lack of jobs). I didn’t know where to turn. I’m very independent and wanted to sort things out but I couldn’t see a way out. I contacted Stepchange for advice and they were brilliant. The staff were very supportive and helped me find a way to still sort out my finances but took away the mountain I knew I couldn’t climb. I can’t describe in enough words how much they have helped me. I now have another job. Low pay but I’m independent again and continue to live without stress thanks to their ongoing support. Reviewed on: 23rd July 2021

LIFESAVERS

I was drowning in debt, Stepchange has helped me organise my payments into manageable instalments. I was desperate, Stepchange changed my life. Thank you.. Reviewed on: 23rd July 2021

They was amazing and understanding to our circumstances

We used step change to assist us to clear our debts. They listened to our situation, suggested a route best for us, did all the leg work and understood when we had difficult times. Reviewed on: 23rd July 2021

Changed my life!

After becoming very anxious and scared about developing dept getting worse by the interest rates from creditors Step Change were very reassuring and created me a dmp that I could afford, they put an end to months of sleepless nights. Fantastic company. Reviewed on: 23rd July 2021

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