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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16852 reviews)

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4.92

Based on 16,852 reviews, last reviewed 26th May 2026

102750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent. Excellent. Really lively people. Reviewed on: 26th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16852)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

easy

stepchange was very helpfull with my account Reviewed on: 23rd July 2021

Really helpful.

Helps to talk about debts and provide solutions to manage credit ors Reviewed on: 23rd July 2021

Changed my life

Set up all my debts in easy to manage payment Reviewed on: 23rd July 2021

Excellent Service

I could not have survived without the help of Step Change. They really make you feel better from the first phone call and have made my debt managable. Friendly staff who do not look down on you Reviewed on: 23rd July 2021

Lifesavers!

Absolutely amazing group of people. Got me out of a financial pickle (understatement) and helped me get back on my feet. Every single person I dealt with there went out of their way to help me. I’m now debt free, and would recommend them to anyone! Absolute stars! Reviewed on: 23rd July 2021

Extremely helpful team

Really friendly and helpful team. No judgement, just good advice and things sorted quickly. Wouldn't hesitate to recommend them to anyone needing help. Reviewed on: 23rd July 2021

Great service

Great service Friendly & professional Reviewed on: 23rd July 2021

Help in a very difficult time

Helped to sort out the problems and nasty letters, ease the stress and get back to good night's sleep Reviewed on: 23rd July 2021

Brilliant support

Staff always help and advise and reassure when you are worried Reviewed on: 23rd July 2021

Great company, understanding and efficient in getting you help where needed.

This company has really helped me so much. I was getting into debt and couldn't cope. After my first initial call with them I calmed down and have managed to put a plan in place to pay my debts leaving me headrace to concentrate on my little girl and not worry about debt. If you ever need debt advise/help, these are the guys to go to! Amazing job! Reviewed on: 23rd July 2021

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