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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

So helpful

A fabulous charity that’s really taken the time to listen to us and plan out a way forward so we can be debt free again. Always caring, never felt rushed and full of important legal information as well as practical information. Can’t recommend Stepchange highly enough. Reviewed on: 29th July 2022

StepChange gave me hope.

With money worries I was losing all hope of finding a way out until Stepchange offered me a solution. My only debt remaining is one of sincere gratitude to Stepchange for giving me hope for a brighter future, and helping me to sleep better at night. Reviewed on: 29th July 2022

Amazing staff

Step change have helped turn my life around for me and my family. After losing my job due to covid I was unable to make my repayments and they were there. All the staff I’ve dealt with are friendly, knowledgeable and extremely helpful. No question I have asked has gone unanswered, always putting my mind at ease and vastly improving my mental health. Reviewed on: 29th July 2022

Your friend at this economic emergency

I have nothing but praise for the help I have been given from Stepchange.They are so supportive and helpful especially at such a stressful time.Always giving great advise and service thank you Reviewed on: 29th July 2022

Excellent

I have a debt management plan with them and I wouldn’t change a thing. Less stress completely Reviewed on: 28th July 2022

They are very helpful

They have helped me so much ,I don’t know what I would do without them ,I think they are amazing thank you Stepchange. Reviewed on: 28th July 2022

Brilliant

Step change never let you feel less of a person when asking for support.Very kind and friendly staff.you.I know what I would have done without there support. Reviewed on: 28th July 2022

Reassuring friendly understand real life situations

I was very embarrassed and full of fear about my life situation i had gotten into. They listened to me and helped to reassure me that as long as I keep in touch with them they could and would help me. They were fabulous and I felt safe telling them about everything. I now refer my clients to step change as they are so professional and understanding of daily life. Reviewed on: 28th July 2022

So much help

I was so embarrassed to find myself in debt and it was Such a huge step to make that call. The support I received was terrific and frankly it was the best advice ever. I'm getting on top of my debt. It's not a massive amount but at least we're Doing something about it. Thank you Reviewed on: 28th July 2022

Professional reliable & very helpful.

Step Change Debt Management Plan they helped me get out of a rut where I had a credit card debt and fell behind with some other Bill's. They helped me to get my finances in order and help reduce my stress and anxiety problems worrying how I could manage my finances again. Reviewed on: 28th July 2022

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