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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 17,711 reviews, last reviewed 27th May 2026
143850% increase in 5 star reviews
in the past 90 days
1300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Very helpful There is always a calm and helpful person to help. Good advice and clear information Reviewed on: 27th May 2026
Gemma's avatar
Gemma

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026
MDB M's avatar
MDB M
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (17711)

Review of the StepChange, Debt advice:

No hassle no judgment help

5
Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021
Brian Tetmajeris's avatar
Brian Tetmajeris

Brilliiant service

5
Always friendly to speak to. What ever your problem is. Reviewed on: 5th August 2021
Rebecca Harris's avatar
Rebecca Harris

Brilliant

5
It has taken the weight off my shoulders no more stress with my finances. So helpful to deal with. Reviewed on: 5th August 2021
Andrea's avatar
Andrea

Help

5
So understanding helped me when I was in a bad place Reviewed on: 5th August 2021
Gaynor Holland's avatar
Gaynor Holland

Step change

5
I cannot speak highly enough of step change. They sorted my finances out ended months of worry hot be back on track. Nothing is too much trouble they are always reassuring. Just fantastic. Reviewed on: 5th August 2021
Jp 's avatar
Jp

Brilliant

5
They have your back when you feel you have nobody to turn to, I found about stepchange and they sorted my life right out when it just felt i was in quicksand with my debts Reviewed on: 5th August 2021
Matt Dent's avatar
Matt Dent

perfict debt free salution

5
if wasnt for step change id not only still be in debt but be worse of. was able to pay of debt easly over few years Reviewed on: 5th August 2021
Rachel Gadd's avatar
Rachel Gadd

Relief and support

5
Friendly honest and reliable. So supportive and non stereotypical Reviewed on: 5th August 2021
Lorraine's avatar
Lorraine

Spectacular

5
It really is good to know that there are people, strangers, in this world that genuinely do care. StepChange are always there to help. Reviewed on: 5th August 2021
Adam Wear's avatar
Adam Wear

Amazing customer service!

5
Each customer service colleague I have spoken with have been very friendly, helpful and understanding. I was really nervous about calling up and they put me at ease straight away. Really easy service and im in such a better space already! Reviewed on: 5th August 2021
charliemccall88@icloud.com's avatar
[email protected]

Fantastic Company

5
Amazing, made every easy from start to finish. Great customer service. Reviewed on: 5th August 2021
Greg Jenkins's avatar
Greg Jenkins

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