Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (17832 reviews)

View other StepChange products

4.92

Based on 17,832 reviews, last reviewed 27th May 2026

149650% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I needed step change when I was in financial difficu... I needed step change when I was in financial difficulties and they were really good Reviewed on: 27th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (17832)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Step Change have me my life back.

I was on the verge of financial and emotional destruction when I was rescued by Step Change. Reviewed on: 6th August 2021

Excellent

Always kind understanding helpful and do not pass judgement.altogether an excellent service. Reviewed on: 6th August 2021

Great help

Stepchange has helped me a lot. I’ll be debt-free in 2 years time. They’re great people. Always there to help. Reviewed on: 6th August 2021

Life changing

Step change have taken away the stress of having all my creditors contacting me by phone and post. We have a plan to pay back all that I owe and I am aiming to do this ahead of schedule. They have been supportive and helpful at every stage of the process. Reviewed on: 6th August 2021

Positive praise

Really helpful, supportive and non judgemental Reviewed on: 6th August 2021

great service

They really helped me - very good and calm - can reach them easily and ask questions Reviewed on: 6th August 2021

Excellent service helpful kind & take time to listen

Very helpful team who listen Great advice very efficient and communicate brilliantly Certainly have put my mind at ease and taken away the stress Reviewed on: 6th August 2021

Step Change is very careing people's charity it saved my life

I have been with Step Change for nearly 4 years. Being a single parent and on my own I had no one, no one to turn to help me out of my financial situation. I was desperate and suicidal. I was lucky to find abot Step Change. They have been managing my account for me and I am now in a much better place. Thank you so much. Please keep up the good work. Thank you Reviewed on: 6th August 2021

Amazing company

They helped me and so many others when No one else would Reviewed on: 6th August 2021

Fantastic support ,excellent service

I've been with step change a number of years ,always been very supportive and fantastic staff ,also helped me with my late father's finances and relieved alot of stress and made things very easy for the family .would have no hesitation in recommending them . Reviewed on: 6th August 2021

Alternative products

Debt advice
from National Debtline 4.31 from 7 reviews
Debt Collection
from Link Financial 3.98 from 3 reviews
Debt solutions
from Back2Credit 4.86 from 2016 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub