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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Great help in getting my debts paid

Stepchange have set up a repayment plan for my debts which suits me and my creditors.I would highly recommend them for assistance in dealing with debt. Reviewed on: 4th September 2021

Friendly, professional

Step change have been a life saver iv had a really bad time and they have been professional understanding and really supportive they know there stuff . Reviewed on: 4th September 2021

Very efficient, professional and helpful.

Can always be counted for, gives professional and practical advice whilst maintaining confidentiality, respect and understanding. Reviewed on: 4th September 2021

Peace of mind

I have been with StepChange since 2008 and during that time it has provided me with peace of mind, security of knowing my debts were being managed and satisfaction of knowing I was paying off my debts instead of going down the bankruptcy route. StepChange has ensured I maintained the ability to carry this out which undoubtedly has made the difference between me maintaining my program or possibly not. Really pleased with StepChange. Reviewed on: 4th September 2021

Very friendly and understanding staff. Sound advice given.

Would highly recommend. Perfessional service given. Reviewed on: 4th September 2021

Always there for you

Stepchange have helped me from a very VERY deep and dark debt hole. Things are moving in the right direction now, and it’s all down to stepchange. Couldn’t have done it without them. Reviewed on: 4th September 2021

I Can Always Ask Step Change For Advice

I don't feel embarrassed about my debt problems anymore thanks to the friendly advisers at Step Change. Reviewed on: 4th September 2021

A great helping hand.

Helped me out when i had no where else to turn, so grateful. Reviewed on: 4th September 2021

Very Helpful

Step Change took all my fears and debt worries away just with a call. They are a helper when all debtors are on you, you've got step change to the rescued. Reviewed on: 4th September 2021

Happy Client

I am very pleased with the support that I get from Stepchange, the staff is always polite, empathetic and helpful. Reviewed on: 4th September 2021

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