Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

View other StepChange products

4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Lifesavers

Entered into Dmp in July Excellent company,service and compassionate Reviewed on: 4th September 2021

Excellent help

They take time to work with you and help get debts under control. Have helped me get out of a horrible trap. Reviewed on: 4th September 2021

Very supportive and understanding

The team always there when you need them. Ready to listen to you always Reviewed on: 4th September 2021

No more stress

The best thing i did step change helped us and always friendly careing staff Reviewed on: 4th September 2021

Caring, professional, and attentive.

Quite simply, I called tbem; explained my situation, and they took control. Excellent service. Reviewed on: 4th September 2021

Supportive

I have never been made to feel bad about the situation i got myself into and have always been treated with empathy and in a professional way as regards to my debt and options available. I cannot thank everyone I have spoken to on the phone enough. My debt issues came to a head when I was diagnosed with cancer and going through Stepchange gave me an enormous sense of relief. I only wish I had been courageous enough to do something about it earlier. Although not out of the woods yet I am amazed how much I have paid back already so I would definitely recommend Stepchange to others going through difficult times. Reviewed on: 4th September 2021

Awesome benefits

Life has improved since meeting Step Change Reviewed on: 4th September 2021

Great service

Have provided me with a great service and helped to massively improve me mental state with quick efficient advice Reviewed on: 4th September 2021

New lease of life

I cannot recommend them highly enough. I simply did not know where to turn, constant letters, phone calls and sleepless nights. Very very helpful, judgement free and am sorted and back in control of my life and finances Reviewed on: 4th September 2021

Changed my life

Extreamly helpful & helped us get back on track & in control of our finances, very friendly Reviewed on: 4th September 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Management
from DFH Financial Solutions 4.19 from 4 reviews
Debt advice
from National Debtline 4.40 from 68 reviews
Debt Collection
from Advanced Collection Systems 2.99 from 7 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub