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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Brilliant and caring

They helped me get on track with my disbanded and I was in a pretty dark place. I never felt judged and they took the time to go through the application with me. Reviewed on: 4th September 2021

Step Change helped me turn my financial nightmare around.

I was massively in debt that was dragging me down. Step change allowed me to take a grip on things, and to lift the pressure that was crushing me. Reviewed on: 4th September 2021

Help when you need it most.

If you have debt problems Stepchsnge are the people to help you out and they are recognised by most lenders. Reviewed on: 4th September 2021

Life Saver

I wouldn't of known where to turn without StepChange! It's free, extremely helpful and trustworthy. Thankyou! Reviewed on: 4th September 2021

Helpful, kind, efficient.

I turned to Stepchange when I was diagnosed with metastatic cancer and could no longer work. My income was hugely cut and I could no longer keep up with card payments etc. They were incredible, kind, understanding and within a few weeks they had set up a DMP for me which I’ve managed to stick to for four years. I’m regularly updated with how much money I still owe and receive advice on financial matters. I wouldn’t hesitate to recommend Stepchange to anyone in debt. Reviewed on: 4th September 2021

Sympathetic and encouraging

I was not made to feel a failure or incompetent at any time. They were patient and understanding of my situation. Advice given freely and very helpful. Reviewed on: 4th September 2021

Step change

Very good company, highly recommended Reviewed on: 4th September 2021

Helpful staff

Stepchange we’re brilliant. Totally compassionate, and helpful. Reviewed on: 4th September 2021

Excellent Company

They helped me tremendously and I am now debt free. Reviewed on: 4th September 2021

Genuine help with managing your debts.

I’ve nearly come to the end of my repayment plan with Stepchange, that’s brilliant because I never thought that would happen. That’s a big achievement for me. Stepchange don’t judge you. They’re are there to help you.. Reviewed on: 4th September 2021

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