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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Saved my life

Stepchange helped me find a way forward when it felt like I had nowhere to go. Reviewed on: 4th September 2021

Fantastic

They really helped me out when I felt I had nowhere else to turn to. Every person I have spoken to have been professional, whilst also being very kind and caring. I highly recommend them, you won’t get better anywhere else. Reviewed on: 4th September 2021

Fantastic.

Helped me out of financial troubles. And now I am dept free. Fantastic advice. And always there on the other end of the phone. Reviewed on: 4th September 2021

Great service, could not fault them at all.

I was so worried about my debt, and when I got in touch with Step Change it changed my life, because they sorted everything out for me. Reviewed on: 4th September 2021

Very helpful

Yes always helpful and supportive and there for me if I need encouragement. Thank you! Reviewed on: 4th September 2021

Debt help

Help me to sort debts out and contacted the people i owe . Reviewed on: 4th September 2021

Amazing service

Step change has helped in more ways i could have imagined. Im so close to the finish line now and i owe it all to the help, support and advise from stepchange Reviewed on: 4th September 2021

Amazingly helpful

A helpful company when it comes to finding debt solutions they helped me out amazingly well. Reviewed on: 4th September 2021

Fabulous service

I was in a bad situation and StepChange have helped me take control and I can see a light at the end of the tunnel now Reviewed on: 4th September 2021

Understanding

Excellent friendly and understanding team to help all way thru. Reviewed on: 4th September 2021

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