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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Saved me at my liwest ebb.

Id never been in debt. Our financial situation changed quickly. Without Stepchange i wouldnt be here. I couldnt see a way forward so they showed me. Thankyou so much. Reviewed on: 4th September 2021

Customer service

Fantastic customer service. Go above and beyond to help you Reviewed on: 4th September 2021

Super Help!

An amazing charity who have helped me get rid of a debt that I was left with by my ex-partner. Reviewed on: 4th September 2021

Thanks for putting my debt into perspective

I contacted Step change when I was desperate and my debt was being added to because of the interest creditors were applying and with their help understood that debt can catch up with anyone. The fear of opening letters was taken away. Thank you Reviewed on: 4th September 2021

Shame that you have to wait so long when you need to call then

Took my worries away. As I said , the phone lines are constantly busy. Reviewed on: 4th September 2021

Amazing

The helped take the overwhelming feeling of debt away that had a massive impact on my emotional well being. Would highly recommend. Thank you for all your help and support. Reviewed on: 4th September 2021

Simple and straightforward

Has given me more control over my finances and I can manage the payments with flexibility as my finances changes Reviewed on: 4th September 2021

Superb Support

Stepchange assist and reassure. They take the anxiety out of money matters and provide a service that many in my position struggle with. Reviewed on: 4th September 2021

Stress Free debt management

Step Change has taken all the stress from me dealing with my creditors and I feel more in control these days as I know they are there to help me Reviewed on: 4th September 2021

Great

Very helpful support team. Would definitely recommend to family and friends. Reviewed on: 4th September 2021

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