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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Early days but stepchange providing great support -...

Early days but stepchange providing great support - wish they could respond to emails etc a bit quicker Reviewed on: 27th May 2026

Poor Communications

Impossible to make contact on the phone. No email service available. Reviewed on: 27th May 2026

Stepchange help change lives

Step change are helping me take control and repay my debts Reviewed on: 27th May 2026

Tunnel of LIGHT

After being unwell and then unemployed long term things looked grim ! Stepchange basically sorted everything for me. The worry stopped they kept and continue to update me. Reviewed on: 27th May 2026

Straightforward process and supports realistic finan...

Straightforward process and supports realistic financial goals, that won’t leave you feeling pressured or overwhelmed. Reviewed on: 27th May 2026

they have helped me sort my money & banks out

they have helped me sort my money & banks out Reviewed on: 27th May 2026

StepChange literally saved my life!

StepChange literally saved my life! I was in a financial spiral when my daughter suggested I call for help. I’m 3 years in and have 3 years left. Super helpful and empathetic advisors who are on your side, to help you. I now feel totally in charge of my finances. Only downside is getting through if you need to call, but your account is mostly managed on line, so no biggy! Don’t sit and wait for help, call them, you 100% won’t regret it I promise. Reviewed on: 27th May 2026

Everything is so simple and hassle, worrying times a...

Everything is so simple and hassle, worrying times are a thing of the past. No more sleepless nights. Thank you . Reviewed on: 27th May 2026

Dept Free

Cosh i got into a mess dept was increasing got out of control and step change gave me fabulous help advice and made the problem stress free although I had to pay back the dept in a manageable way Reviewed on: 27th May 2026

Everything has been great.

Everything has been great. From advice about my creditors to filling in the income and outgoings. Reviewed on: 27th May 2026

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