Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

View other StepChange products

4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Excellent

Everyone that’s helped me at step change are very helpful and genuinely care about people. Reviewed on: 4th September 2021

Step change...the fifth emergency service!

Step change were there fir me, they acted on my behalf, provided me with 'breathing space' when I thought my debts would suffocate me, and were friendly and efficient too! A great all round debt solution. Reviewed on: 4th September 2021

Step change are excellent

Step change have treated me with compassion and empathy. They have helped me sort out my spiralling debt worries and have not judged me. They are always there to offer advice I think they are excellent. Reviewed on: 4th September 2021

Efficient and Professional Service

I really like how informative is their website, I feel like I have a total control over my account Reviewed on: 4th September 2021

Brilliant company

Outstanding helpful and friendly staff always there to help when needed Reviewed on: 4th September 2021

Kind and helpful

Stepchange was really helpful when we 1st approached them, they were non judgemental and kind to us. They have continued to support us when we have asked them to and send useful tips over email. Stepchange is non intrusive but always at the end of the phone for advice. Reviewed on: 4th September 2021

Humanitarian Financial services

I'm approaching 40 and to this date I've never spent 2 hours on the phone to any company answering questions, I have to say it was worth every minute Having gotten into a situation where my credit limit was exceeding 60K across 4 credit cards I thought I must be doing something right to get such an excellent credit score. However things changed once the pandemic hit I found my back right against the wall and the very people begging me to take more credit became my worst nightmare as I could no longer afford to pay the minimum monthly amount to each credit provider, on top of that interest payments meant no progress was being made in reducing the overall balance. Step Change focused on my mental health and took a realistic approach to what affordability really meant, they took over each of my credit accounts and squeezed it into one manageable payment with 0% interest, I've honoured this payment to date. Cannot recommend their services enough to those who have run into genuine problems and have dependants. Bravo Bravo...A real humanitarian effort on every level truly life changing and life saving Reviewed on: 4th September 2021

Polite understanding

Non judgemental helped in every aspect with my problem profesional service. Reviewed on: 4th September 2021

Easy to deal with

Easy to deal with, make u feel at ease. Able to talk about what others would look down at u at. They don't judge just there to help. Reviewed on: 4th September 2021

Drowning in Debt

Like most people who arrive here, I was going under, drowning in debt. 1 phonecall literally changed everything. The advice was amazing and the process is so simple and easy to understand, when your debt has swallowed your ability to think clearly the voice at the other end of the phone gently blows away the fog of despair. I'm 3 years in and have 3 more to go to be debt free. All of this made possible by Stepchange. Reviewed on: 4th September 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Abacus 4.18 from 6 reviews
Debt Management
from DFH Financial Solutions 4.19 from 4 reviews
Debt advice
from My Debt Plan 4.83 from 382 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub