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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

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4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Helpful

Understanding of my needs and very helpful to make the best possible outcome for me and my family Reviewed on: 4th September 2021

HIVEN ME PEACE OF MIND

Excellent backup and service is best. ❤️ Reviewed on: 4th September 2021

Completely satisfied with service

Uncomplicated and speedy service Reviewed on: 4th September 2021

Very professional

I was in the very difficult financial situation during pandemic and especially first lockdown. As soon as I contacted them and explained that happened they helped me straight away. Reviewed on: 4th September 2021

Very good service

So much help..made me happy..saved my mental health Reviewed on: 4th September 2021

Always there to help

They saved me in a real moment of need. They have been very supportive in everything I needed. Thank you Reviewed on: 4th September 2021

Very helpful and informative.

Kind thoughtful and knowledgeable staff.Took a lot of stress out of my life. Which affected other things. Reviewed on: 4th September 2021

Fantastic service

Fantastic service for any one in debt I would strongly advise them to use StepChange Reviewed on: 4th September 2021

Fantastic and friendly

Always happy to assist with and offer support. Been a tough year financially with the pandemic and they have dealt with all my queries Professionally abs with out judgment. Reviewed on: 4th September 2021

Understanding

When first phoned listen with no judgment, always helpful and understanding when spoken with . Let’s you take your time and decide what’s best for you . Reviewed on: 4th September 2021

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