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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

188300% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Amazing

Can’t speak highly enough of them Reviewed on: 4th September 2021

Fantastic advice

I was overwhelmed and stepchange takes me through and we’re very very helpful Reviewed on: 4th September 2021

Fantastic company

I’m currently with them , and they certainly put our minds at ease . Reviewed on: 4th September 2021

Hassle free, understanding help when you really need it.

This company has helped me turn my life around when I couldn't see a way forward. When I was at my lowest, they helped me get on track, for which I am truly grateful. Reviewed on: 4th September 2021

Debt management

I became in debt after being in a financially abusive relationship, if it wasn’t for stepchange I don’t think I would be here today leaving a review , I have a few years left to pay but nearly there Reviewed on: 4th September 2021

Amazing and friendly

Always there willing to help and support very knowledgeable and no long waiting times Reviewed on: 4th September 2021

Grateful

If it wasn’t for Step Change l don’t know how l would have coped Reviewed on: 4th September 2021

Amazing support.

It really make me Feel that it was away out when I couldn’t see none. Reviewed on: 4th September 2021

A great help

Such a good company with helpful staff. Have improved my financial struggles so much thanks to them. Reviewed on: 4th September 2021

First Class

Step Change got.me started on the long road to recovery,thank you Reviewed on: 4th September 2021

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