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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

So helpful and non judgemental

Don’t know what I would have done without their help. I have a way to go yet, but can now see light at the end of the tunnel. Thankyou. Reviewed on: 4th September 2021

Non judgemental, understanding, approachable

The moment I finally contacted Stepchange was an epiphany. The months of stress and worry vanished. They were non judgemental, understanding and so approachable. They took the time to listen and the advise me on how to rectify my debt problem. They are so supportive and helpful as a whole and the staff are patience,friendly and knowledgeable. They saved my sanity. Reviewed on: 4th September 2021

Helping people who are really desperate.

Helped me when I was at my most vulnerable will always be grateful for the help, guidance and advice I received. Reviewed on: 4th September 2021

Relief

Save me a lot of stress and peace of mind Thanks Reviewed on: 4th September 2021

Very Supportive and Understanding

I had a very large Credit Card debts and Stepchange were there to help negotiate an interest free repayment schedule which has worked well. They have taken most of the worry from me and the creditors are fully understanding of the situation. If anyone has financial woes I recommend they contact Stepchange and, above all, be honest with them! Reviewed on: 4th September 2021

Amazing

Can’t speak highly enough of them Reviewed on: 4th September 2021

Fantastic advice

I was overwhelmed and stepchange takes me through and we’re very very helpful Reviewed on: 4th September 2021

Fantastic company

I’m currently with them , and they certainly put our minds at ease . Reviewed on: 4th September 2021

Hassle free, understanding help when you really need it.

This company has helped me turn my life around when I couldn't see a way forward. When I was at my lowest, they helped me get on track, for which I am truly grateful. Reviewed on: 4th September 2021

Debt management

I became in debt after being in a financially abusive relationship, if it wasn’t for stepchange I don’t think I would be here today leaving a review , I have a few years left to pay but nearly there Reviewed on: 4th September 2021

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