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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

376700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Thank you Step Change

My husband left leaving me in witb debt I didnt even know about. Was adviced to contact Step Change who arrange a payment plan. Relief is my feeling Reviewed on: 4th September 2021

Supportive Experience.

I have found StepChange to be very supportive,informative and efficient in dealing in debt which can be such a traumatic and uncomfortable experience! Reviewed on: 4th September 2021

Outstanding

Amazing people. And organisation. Reviewed on: 4th September 2021

Pressure Relief!

Stepchange we’re able to help me by giving me information I didn’t know, to create a fair budget so I could maintain a decent standard of life whilst paying off my debt and to mediate between myself and the banks. Reviewed on: 4th September 2021

Extremely Helpful

Helped me to get a grip on a very bad situation. Now my creditors are being paid and we can now plan for the future. These guys are simply amazing! Reviewed on: 4th September 2021

Extremely helpful ongoing experience

From an indebtedness frightful situation that I found myself in, StepChange has overall helped me come to terms with where I was, and got me on a stable plan that is working for me very well in order to clear my debts timeously. Of course I must stick to my planned debt reduction as my side of the agreement in order to slowly but surely climb my ladder to reach debt freedom. Reviewed on: 4th September 2021

Helped Me

Had a problem but Stephanie solved it Reviewed on: 4th September 2021

Great service

Very helpful with any inquiries. Always listen to customer needs Reviewed on: 4th September 2021

Wonderful and life-changing help!

StepChange have quite simply been amazing. They were recommended by our mortgage provider, and I am so glad they did. I was beside myself with worry at the debts I had discovered, but every person I have spoken to during the last 18 months has been so helpful and sympathetic and I can't thank them enough or praise them highly enough. They devised a manageable solution for us, and we are making good progress, and I can see light at the end of the tunnel. StepChange are amazing and they absolutely deserve this award. Reviewed on: 4th September 2021

Brilliant

Made me sleep easier and always there to discuss problems. Reviewed on: 4th September 2021

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