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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Stepchange are great was in a right mess with bills...

Stepchange are great was in a right mess with bills and no money seemingly to pay them, rang stepchange and it was the best thing I ever did, they have taken the stress and worry off me with a easy affordable monthly payment that is way better than what I was paying out Reviewed on: 25th May 2025

Thankyou!!

It took some time due to the IVA team but otherwise they were brilliant and never faltered always polite friendly helpful understanding and positive with the outcome Reviewed on: 25th May 2025

From a feeling of deep despair to satisfaction

COVID sunk our finances into a deep hole of despair- the kind and helpful personal assistance from Stepchange assistants helped us work out a budget and presented us with a plan of action. Not only did this help us with peace of mind but for the first time in a long time we felt back in control. Over time there were considerate and helpful articles sent via email to help us with adjustments to our thinking and thus our spending habits. What seemed like an insurmountable task has now became a source of satisfaction as we watch the numbers slowly ebbing away. Reviewed on: 25th May 2025

Helped and understood what help I needed

Helped and understood what help I needed Reviewed on: 25th May 2025

Very supportive

Step Change had helped me during a very difficult financial situation, their support took lot of stress from my life allow me to to focus on my family and career Reviewed on: 25th May 2025

Financial emotions

I had reached a very low point when trying to deal with my financial situation. Having spoken to StepChange staff the outlook is much brighter and there’s a light at the end of the tunnel Reviewed on: 25th May 2025

Non judgemental and supportive from the start.

Non judgemental and supportive from the start. Reviewed on: 25th May 2025

From £40k debts to zero

StepChange helped me go from debts in excess of £40k to a present with zero debts. They were supportive throughout the journey, answering any questions I had. Yes, it took a number of years, but without their help I would still be drowning in ever increasing debt. I would highly recommend StepChange. Reviewed on: 25th May 2025

StepChange changed my life because I felt overwhelmed.

StepChange changed my life because I felt overwhelmed. The staff are very friendly and supportive, I now sleep much better. The fact that they are a free service is amazing, I would always recommend them to family & friends. I will always be totally grateful to them thanks. Reviewed on: 25th May 2025

Step Change changed everything for my future

I was in a terrible way when I first spoke to step change. My wife and I had just separated, I had an incredible amount of debt and I didn’t know where to turn. They calmly and kindly sat with me and helped me through the situation and I am now on a plan that has helped level me out and start to plan for the future. Reviewed on: 25th May 2025

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