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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Excellent support and service

I was really worried about contacting them and dealing with my debt but the service and support they offered was excellent. When talking to them I didn’t feel judged. They are in regular contact through email and I have found the whole process easy to set up and follow and I would highly recommend to anyone struggling with debt. Reviewed on: 4th September 2021

Support

Very understanding and supportive Reviewed on: 4th September 2021

Helpful, friendly, non judgemental

I've been on my plan for over 10 years now and was recommended by a friend. The whole experience has been great, very helpful and non judgemental with the initial set up of my plan. Even now I know I can just call them if I need any information or help. Reviewed on: 4th September 2021

Great professional help!

Turning to StepChange was the best possible decision. It was a turning point in my life. Advisers are not judgmental and wanted to help in the best possible way. Very professional. Reviewed on: 4th September 2021

Professional Helpful Supportive

When I was at my lowest point and was losing control of my life, step change helped me get back in control. I cant thank the staff enough for their support and guidance. Reviewed on: 4th September 2021

Lift away burden

Effectively lift away burden, effectively mediate, effectively intervene, effective ongoing management Reviewed on: 4th September 2021

Life savers!!

Their help has took the pressure off my mo ey worries away, giving me piece of mind. Reviewed on: 4th September 2021

Superb

Very caring life savers stepchang Reviewed on: 4th September 2021

Extremely helpful!!!

At my age 75 the stress was enormous and Step Change help me so much and give me pice of mind - I am very grateful. Reviewed on: 4th September 2021

Worry not

Once you make the phone call to step change you will wonder why you didn’t do it earlier and what was you so worried about Reviewed on: 4th September 2021

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