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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Friendly but professional

Great customer service and friendly yet professional. Reviewed on: 4th September 2021

Excellent

Very understanding felt very at ease and everything was sorted out took away slot of stress and anxiety Reviewed on: 3rd September 2021

A lifeline

An excellent service which does not judge. Reviewed on: 3rd September 2021

Incredibly Supportive

Nothing is too much bother for Step Change. They can always help no matter the situation. They always make sure you understand the options. Reviewed on: 3rd September 2021

helped get my life back on track

so friendly none judgemental and approachable Reviewed on: 3rd September 2021

Chikol

It takes all stress out you can carry on like nothing happens. Reviewed on: 3rd September 2021

Excellent Support

StepChange gave me second life and Support for me Reviewed on: 3rd September 2021

took the misery out of my debt situation

quickly became an ally when i needed assistance Reviewed on: 3rd September 2021

Getting ur debts in place with more affordable payment each month much easier than paying different dates through a month period

Great company belongs you keep them updated Easy to talk to so great customer service Makes your debts easier to control with one simple payment each month To be honest I would off probably had to have gone bankruptcy if it wasn't for step change Thankyou for all your help Reviewed on: 3rd September 2021

Very satisfied client of Step Change

Step Change have helped me over the last 4 years and I couldn't be more happy with the service and advice that they have given me during this time.. Reviewed on: 3rd September 2021

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