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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Best decision ever!

Can't thank Stephange enough! Just made our last payment to them and now debt free. 8 yrs ago we were on the brink of loosing everything. Can't recommend Stephange enough. Reviewed on: 3rd September 2021

Gave me a lifeline and my life back.

Professional, non judgemental, efficient, knowledgeable. Just what was needed and such a relief. Reviewed on: 3rd September 2021

So helpful and friendly

Helped to get my debt under control Reviewed on: 3rd September 2021

Great

Very helpful in difficult times. Reviewed on: 3rd September 2021

Helpful literal life savers.

Left in debt after a divorce Step Change were a lifeline that I am forever greatful for. Helpful, clear with information and approachable, no question is silly. Good advice always given. Reviewed on: 3rd September 2021

Great help

Gave me time to get my life back on track, with great staff always there to help. Reviewed on: 3rd September 2021

Always helpful and understanding

Always very professional and clear, they are non judgmental and understanding Reviewed on: 3rd September 2021

Brilliant Service

Super service provider. A great help during and after your financial depth predicament. Very helpful knowledgeable staff. Reviewed on: 3rd September 2021

Helped me get a better handle on my debts

Get service and always available to help Reviewed on: 3rd September 2021

Amazing

Step change has helped me so much. I definitely would not be in the position I am today. Before step change I was depressed but now I can see everything clearer. Reviewed on: 3rd September 2021

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