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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.918161128930581614 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Takes away the fear of creditors banging on

Sleepness nights over money and not having any Reviewed on: 3rd September 2021

Gonna be debt free!

Stepchange have given us excellent advice and help with budgeting and dealing with creditors, encouraging us on our journey to freedom from debt. Reviewed on: 3rd September 2021

Amazing, changed my life

It completely changed my life having the support of StepChange. I have never left a review before in my life, but honestly, it is the least I owe them. Thank you so much! Reviewed on: 3rd September 2021

piece of mind

always there to help and reassure. awesome Reviewed on: 3rd September 2021

Really helped me

Really helped me out immensely when I was in trouble Reviewed on: 3rd September 2021

The light at the end of the tunnel

Was in a very dark place however step change helped me out, all debts are now being dealt with and I can finally see that the light at the end of the tunnel isn’t a train heading towards me anymore Reviewed on: 3rd September 2021

Nowhere to turn.. saved my life

I thought I had nowhere to go with regards to my money issues. It’s not easy to open up to anyone and especially not a stranger but they have been nothing but incredible from start to now. Every member of staff I spoke to approached the situation perfectly, spoke to me with complete respect and understanding and have literally saved my life. I will be forever thankful for the work they do. Reviewed on: 3rd September 2021

Amazing company great compassion and communication

Really understand people non judgmental Reviewed on: 3rd September 2021

Brilliant service

Brilliant service, although I’ve not had to make many calls to them they are always very helpful when I do need to. It’s very easy to manage your account online as well. I’ve almost come to the end of my plan and I would definitely recommend to others. Reviewed on: 3rd September 2021

No worries

Took so much worry and fear about debt away, actually made life easier. Would tell anyone with debt problems to get in touch. So so helpful and friendly. Keep up the grea t work. Reviewed on: 3rd September 2021

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