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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Really helped me

Without these i really wouldnt know what i would of done Reviewed on: 2nd September 2021

Peace of mind

They saved my sanity and supported me at a very low time. Reviewed on: 31st August 2021

Amazing company and great service would be lost without them

Stepchange literally saved my life, I went from sleepless nights and dreading everyday to being debt free just a few days ago. Would highly recommend, the people are so nice and non judgemental. Reviewed on: 29th August 2021

They go the extra mile

As well as consummate proffesionalism, the staff are ultra friendly and exceedingly helpfull to find the best way forward for me. They make me feel that I am their only client. Reviewed on: 29th August 2021

Very understanding, efficient and professional

I have been dealing with stepchange since 2009 and always found the people friendly not judgemental and very professional, without their help I don't know what I would have done, in fact I don't even know how I managed to get into this mess. Stepchange were a life savour, good luck with the award you all deserve recognition Regards Gerry Thomas Reviewed on: 24th August 2021

Life saving and supportive

I was advised and supported towards managing my finance while clearing my debt with a peace of mind. This helped to regain my life back. Reviewed on: 24th August 2021

Fabulous service

They have changed my life and made it stress free Reviewed on: 23rd August 2021

Life saver

Step change, changed my life ,no more worries about debt as they took all that away from me and dealt with it ,this helped me manage my money better and put my finances in a much better place Reviewed on: 23rd August 2021

Step change really helped me

Step change help me to pay my debts by contacting my creditors on my behalf asking them to stop interest and reduce my payments to an amount I could afford so I could repay my debts and now they are almost repaid the future is definitely going to be debt free. I don’t know what I would of done without their help. Reviewed on: 21st August 2021

Lifesavers!!

One of the best decisions I ever made was to contact Stepchange to help with managing my debt as I was getting deeper in trouble and stress. It's been years since I started my plan and they continue to always be helpful and kind throughout my personally difficult journey (having debt and then ill health hits that makes it even more harrowing). I do feel that they have saved my life in a sense and I'll always be extremely grateful. Reviewed on: 21st August 2021

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