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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

It has been a good experience apart from communicati...

It has been a good experience apart from communication when you entered a dmp Reviewed on: 27th May 2026

Great advice and it really help me

Great advice and it really help me Reviewed on: 27th May 2026

I have had help over some time and step change have...

I have had help over some time and step change have always been excellent with their help and understanding. Nothing is too much trouble and the advisors give you plenty of assurance that things will work out, I will always recommend them to friends and family. Reviewed on: 27th May 2026

Highly recommended if you are struggling with debt.

Been with S/C for approximately 10+ years. Struggled with debt after a break up. Reviewed on: 27th May 2026

Life changing, didn’t know where to turn and the adv...

Life changing, didn’t know where to turn and the advice and CNN plan that was put in place gave me hope that there was light at the end of the tunnel! Reviewed on: 27th May 2026

I would highly recommend StepChange to anyone strugg...

I would highly recommend StepChange to anyone struggling with debt or financial worries. From the very beginning, they were understanding, professional, and completely non-judgemental. They took the time to listen carefully to my situation, explain every option available in a clear and reassuring way, and help me create a realistic plan that immediately lifted a huge weight from my shoulders. What stood out most was the genuine care and compassion shown throughout the entire process. Every conversation made me feel supported, respected, and far less alone during what had been an incredibly stressful and overwhelming time. They were always patient when answering questions, never made me feel embarrassed about my circumstances, and consistently provided honest advice that was focused on finding the best possible outcome for me. The support and reassurance I received throughout the process were invaluable, and I finally felt like I was taking control of my finances again. Their advice was clear, honest, and focused on finding the best solution for me rather than making me feel pressured. Thank you, StepChange, for your patience, guidance, and excellent support during a very difficult time. Reviewed on: 27th May 2026

Excellent service, very helpful, I feel a lot happier

Excellent service, very helpful, I feel a lot happier Reviewed on: 27th May 2026

Professional, friendly and respectful customer service

Professional, friendly and respectful customer service Reviewed on: 27th May 2026

Excellent compassionate and well informed advisors.

Excellent compassionate and well informed advisors. Give you the options but help guide you to identify the best option for your own situation. Always happy to clarify information if needed Reviewed on: 27th May 2026

Getting into debt is one of the most stressful thing...

Getting into debt is one of the most stressful things you can go through, and for a long time I kept putting off doing anything about it because I didn't know where to start. Contacting StepChange was genuinely one of the best decisions I've made. From the first call they were straightforward and non-judgmental. They looked at everything, worked out what I could actually afford, and set up a plan that made sense for my situation. The biggest thing for me was that once the plan was in place, the pressure just lifted. No more worrying about which creditor to pay first or juggling what little I had — it was all handled. The payments are clear, consistent, and I always know exactly where I stand. I'd recommend StepChange to anyone who's struggling. Don't sit on it like I did — just make the call. Reviewed on: 27th May 2026

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