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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

help with debt

Was so worried could not sleep ,had to see a counsellor doctors advise rang them felt a bit better after the first phone call but once I was on my debt management plan could start feeling like I could get on with my life again best thing I did Reviewed on: 7th August 2021

They Are amazing

Are amazing If it wasn’t for step change I would’ve lost everything Reviewed on: 7th August 2021

Great experience!

I contacted Step change just over 2 years ago due to personal circumstances. They were brilliant, they listened and helped me get my finances in order the best phone call I have ever made. Reviewed on: 7th August 2021

So freindly understanding helpful non judgmental

I've been with stepchange a few years, they have been brilliant at helping me get my finances back under control, and so easy to do and check up on how my debt is reducing with the easy payments it is all in one place one easy payment monthly, I can afford to clear my debts. Definitely recommend them as always freindly helpful non judgemental and they only want to give you peace of mind you can sleep n stop worrying over debt that they are helping you to repay at a pace and amount you can afford to do. Reviewed on: 7th August 2021

Life savers. Literally

Such amazing empathy, care and non judgemental support. They saved me. I was so low, they helped me sort myself out and live again Reviewed on: 6th August 2021

Remakable in work and indeed.

I find Step Change to be professionally devoted to helping and restoring confidence in lost hopes. They are helping to stabilize and rebuild my financial capability. Reviewed on: 6th August 2021

Amazing Charity.

Stepchange helped me when I was at my lowest and didn’t know what to do or what rights I had in relation to my huge debt. They advised me and now I’m debt free.. WONDERFUL! Reviewed on: 6th August 2021

Step Change have me my life back.

I was on the verge of financial and emotional destruction when I was rescued by Step Change. Reviewed on: 6th August 2021

Excellent

Always kind understanding helpful and do not pass judgement.altogether an excellent service. Reviewed on: 6th August 2021

Great help

Stepchange has helped me a lot. I’ll be debt-free in 2 years time. They’re great people. Always there to help. Reviewed on: 6th August 2021

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