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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Always there to help every step of the way

When i need help with my finances after a divorce they helped me with all my payments and put it in to something i could afford. Reviewed on: 5th August 2021

Helpful solution

Appreciate all the help I have received from Stepchange to sort out my finances. Reviewed on: 5th August 2021

Very Satisfied with step change

Step change has helped me with my debts without judging me. I would highly recommend them to my family and friends.. thank you so much step change Reviewed on: 5th August 2021

Fab servive

They are brilliant and very helpful and friendly Reviewed on: 5th August 2021

In Safe Hands

No problem is too great for Stepchange., If you have problems with your finances Stepchange will help you solve them! Reviewed on: 5th August 2021

Life Savers

I got myself in a real tizzy about my debt and stepchange eased my mind from the start. Now I'm set up and heading to be debt free. Couldn't be happier. Reviewed on: 5th August 2021

I do not know what I would do without stepchange

Each member of staff have been so helpful each time I call and do absolutely everything they can to help and assist. It's a very anxious time calling to update details each year but they always put me at ease and make everything ok. I really do not know what I would do without stepchange. The company have changed and probably saved my life. Thank you. Reviewed on: 5th August 2021

Comfortable

Finding myself in a what I could only expect to be unpredictable circumstance I felt embarrassed that I could not pay monthly payments I’ve got the courage to ring step change and then made me feel so at ease and very comfortable I would recommend them to anybody struggling with debt Reviewed on: 5th August 2021

Lifeline

Was at the stage where I had no other options available and they helped lift a weight off my shoulders Reviewed on: 5th August 2021

Fantastic service

Helpful, non judgemental, and organised Reviewed on: 5th August 2021

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