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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,647 reviews, last reviewed 26th Jun 2026

188550% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic service, very easy to complete the applica... Fantastic service, very easy to complete the application process. Reviewed on: 26th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Wondeful People!

Due to mental health problems, I had been stuck doing jobs that paid little more than minimum wage for nearly 20 years, and had run up humongous credit card debts. Even though I hated my job, I carried on working for nearly three years after I claimed my State pension and started paying off my debts, but in the end I just couldn't cope anymore and lost my job. I was terrified I would end up homeless and living on the streets (aged 66) and really seriously contemplated suicide. Fortunately, a friend recommended StepChange and I honestly think they saved my life! Reviewed on: 1st August 2021

Friendly and helpful service

Step change are friendly and very understanding, and provides a great service that put their clients at ease, taking the stress out of a difficult situation. Reviewed on: 1st August 2021

Very helpful

Excellent customer care, helping me put all my debt worries to the back of my mind Reviewed on: 1st August 2021

Excellent service

Extremely helpful and understanding Reviewed on: 1st August 2021

Great service

From the binging to setting everything up Step change are very helpful and understanding they have changed our lives Reviewed on: 1st August 2021

How Step Change changed my life

Each month when I got paid within a week I was back in my overdraft, such was the amount of debt I was in. Step Change has lifted this weight from my shoulders and for the first time in many years I actually have some money left before pay day!! Thank you. Reviewed on: 1st August 2021

The professionalism and support I have received from the whole Step Change staff family has been above and beyond my expectations.

They're always very supportive, listen to your worries and anxieties. Never pressure you and proffer most affordable options without prejudice. Reviewed on: 1st August 2021

Brilliant service

Great customer service & very helpful advice. Reviewed on: 31st July 2021

If I had known 10 years ago

I only found step change once I was hemorrhaging cash faster that it came in. I look back 10 years and wish I had found this helpful and friendly bunch of people at that time. I would be clear of my debt and the card companies would be thousands of pounds worse off. The support you get is calming and makes life possible to enjoy again. Thanks stepchange Reviewed on: 31st July 2021

Changed my life.

I was left in a lot of debt by an ex,and I was at my wits end until I found step change. Reviewed on: 31st July 2021

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