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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Helpful and patient

I have always found Step Change very helpful, patient and understanding in my dealings with them. Reviewed on: 28th July 2021

Stepchange review

Stepchange have been a great help to me over the last four years, they are non-judgemental and understanding. Reviewed on: 28th July 2021

Nothing but help

Help with no judgement from very knowledgable people Reviewed on: 28th July 2021

Thank You StepChange

I was over 10k in debt and with the help of StepChange I have managed in 36 months to clear it. They were very friendly and approachable. A great help. Thank you. Reviewed on: 28th July 2021

The Best

Very helpful not judgemental caring , I don’t no what I would of done with out this amazing team of people Reviewed on: 28th July 2021

Help when you need it

Needed help when hubby left me , I am so happy with the help and support I received Reviewed on: 28th July 2021

Financially life saving

I was in dark place but stepchange threw me a lifeline to get me to the light so thank you all at stepchange Reviewed on: 28th July 2021

Highly recommended

Although it can be difficult to get through on the telephone at times, when you do speak to an advisor they are very helpful and non-judgemental. I have emailed them a few times too and alway receive a response. Reviewed on: 28th July 2021

Professional, Understanding, reassuring and peace of mind.

Without there help and assistance may not be here to carry out this review. Reviewed on: 28th July 2021

Excellent Company

Step Change are fantastic and saved us from financial hardship/ruin Non judgmental and wonderful listeners Thank You! Reviewed on: 28th July 2021

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