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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Debt problems made easier

If you’re worried about debt Step Change will help you through. After a while you’re in control and can get back to living your life. Reviewed on: 25th July 2021

Supportive, professional service

At a stressful time the support given was genuine, not judgemental, professional and knowledgable. Reviewed on: 25th July 2021

Taken the worry away now no threatening letters from creditors

Step Change always there to help if needed and very fair Reviewed on: 25th July 2021

Does what it says on the tin

I was sorted in a matter of hours! Always friendly staff Reviewed on: 25th July 2021

I true lifesaver

Stepchange has helped me sort out my finances which leaves me more time to deal with my wife's Dementia. Reviewed on: 25th July 2021

Helped get my life back on track

StepChange was there during the most difficult time of my life. They quickly and efficiently helped set up my DMP and are always there to support me when I need them. The whole process was easy thanks to friendly and knowledgeable staff. My life is now back on track. Reviewed on: 25th July 2021

amazing service

Stepchange have changed my life, fantastic service, friendly staff and so understanding and helpful I really can’t praise this service enough. I will be debt free in January 2022 that is something I never thought would happen. Thank you stepchange Reviewed on: 25th July 2021

StepChange has our vote!

We were informed about StepChange through one of our creditors and it was the best thing we did when we approached them. We were at our wits end and couldn’t see a way out, letters every day from creditors demanding money which we didn’t have to pay what they asked. We had to swallow our pride and admit that we were in a mess! Straight away StepChange put us at ease, not judgemental I even spoke to an advisor that had been in that position until she was debt free. We made mistakes but not all of it was through our own doing. It will take us a while to get debt free but at least now we are paying all of our creditors and they are fine with what we’re paying. Without StepChange I can’t imagine how our lives would be. We highly recommend this debt charity, please don’t go on in silence be honest with yourself and there is light at the end of the tunnel. Reviewed on: 25th July 2021

Stepchange really turned turned my life around I can not thank them enough.

They took the worry of endless sleepness away and helped me so much to turn my life around so now I can pay my debt off which is comfortable to me. Reviewed on: 25th July 2021

Hugely life changing

We were sadly affected in the last recession 2007 and are also mortgage prisoners. It was horrendous with the threat of loosing our house and harassment my company’s .. with hubby out of work dealing with loss of job as well as debts was horrendous! Step change were amazing at helping us get straight and stop the hassle. Once creditors knew we were with step change and we quoted our number they would stop harassing us. We are almost there it’s been a long road but we are so grateful for the step change team who are always friendly, always knowledgeable always so helpful. Reviewed on: 25th July 2021

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