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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Brilliant help and peace of mind

I got in touch with StepChange as my debt was getting out of control, they quickly had a plan in place and agreements with all my creditors for payments I can reliably make. Took a huge weight off my mind! Reviewed on: 27th May 2026

Extremely helpful and knowledgeable people.

Extremely helpful and knowledgeable people. Sorted my situation with ease. Reviewed on: 27th May 2026

My review

Helpfull and non judgemental staff. Easy to communicate via email and website Reviewed on: 27th May 2026

Would not know what to do without the advice, suppor...

Would not know what to do without the advice, support and help from Stepchange - all advisors are non judgemental, understanding and friendly. Helped me get on my feet again and sleep again. Thanks Stepchange so much x Reviewed on: 27th May 2026

My experience with StepChange has been life changing.

My experience with StepChange has been life changing. After a couple of failed marriages and trying to set up a new home with my youngest daughter, i quickly found myself in debt and struggling to repay money i had borrowed , whether through the bank or credit cards. Income was limited as a single parent. I spoke to StepChange and within a short space of time i had my finances under control. They were so easy to deal with and very understanding. Reviewed on: 27th May 2026

They've been very supportive and very helpful.

They've been very supportive and very helpful. Reviewed on: 27th May 2026

Best advice ever

What made me happy was to be able to speak to a professional who listened to my problems regarding to debt that was draining me. They were able to put me on a plan in which to help me me repay an amount of money towards my debts and that gave me a piece of mind. I have now found the courage to tell my partner and daughters. Reviewed on: 27th May 2026

Stepchange are amazing

Stepchange really are fantastic. They dealt with everything quickly so I could get my debts into one manageable payment. Every person I spoke to was kind and there was no judgment at all and this eased my anxiety of having to face up to the mess I’d got myself into. Reviewed on: 27th May 2026

Forever grateful to Step Change.

I will always be grateful to Step Change. I am coming to the end of a DMP when years ago I couldn’t ever see myself being debt free. After finishing uni and starting my working life in debt I never thought I would free from it, Step Change showed me a way out and have been so supportive all the way through my DMP. I would highly recommend and will be forever grateful to them. Reviewed on: 27th May 2026

Very friendly none judgemental

Very friendly none judgemental informative a great help Reviewed on: 27th May 2026

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