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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,661 reviews, last reviewed 10th Jul 2026
126000% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026
SM's avatar
SM

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

5
I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024
Happy chappie's avatar
Happy chappie

Saved me

5
I was in thousands of pounds debt and did not know where to turn. Applying to stepchange literally saved my mental health from getting even worse than it already was. Stepchange are so helpful with helpful tips and the budget means I am rebuilding my life. Thank you stepchange you are my hero! Reviewed on: 23rd July 2021
A feasby's avatar
A feasby

Relief

5
Stepchange have been amazing from the start. Very understanding, professional and helpful. They have helped me sleep at night knowing everything is in hand and under control. Thank you Reviewed on: 23rd July 2021
Allison's avatar
Allison

Light at the end of the tunnel

5
The people at step change want to help you to become Debt free and help you to see that there is light at the end of the tunnel Reviewed on: 23rd July 2021
Richard Morgan's avatar
Richard Morgan

Respect helpful and useful.

5
Very glad to meet step change Less worried about my credit problems. Reviewed on: 23rd July 2021
S Expedition's avatar
S Expedition

Professional

5
sympathetic friendly staff, helped sort my life, thank you Reviewed on: 23rd July 2021
margaret mcnulty's avatar
margaret mcnulty

Great service relieves the pressure on you.

5
Nothing too much trouble.Very helpful staff. Reviewed on: 23rd July 2021
Stephen Burke's avatar
Stephen Burke

Excellent service

5
Very understanding polite and guide you in the right direction. On your dept Reviewed on: 23rd July 2021
Valerie Armstrong 's avatar
Valerie Armstrong

Positively get your life back on track

5
Day to day life has it challenges for everyone. Sometimes we can be blind as to what is really happening to our finances until it too late. Feeling stressed and anxious where and how going pay for something is not good feeling and when it’s grinding you down month on month there came a point that felt there’s no way out and who to talk too. Thankfully, took the step to speak to step change and the whole process was straightforward, the colleagues are very helpful and professional, caring and assist in guiding you through the process. The service I received and continue to receive has been excellent from the outset. Manageable monthly payments and through COVID has been exceptional support. I would highly recommend. Reviewed on: 23rd July 2021
Stan 's avatar
Stan

Life is manageable with step change

5
I was lost before step change but now I’m found with step change so thank you Reviewed on: 23rd July 2021
Ruth's avatar
Ruth

Excellent service

5
Have me peace of mind and so helpful Reviewed on: 23rd July 2021
Wendy Rowe's avatar
Wendy Rowe

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