Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

View other StepChange products

4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Awesome, effortless

I was in a bad place with debts and mental health. Not only did they give me help with my debts, they went above and beyond by givin me contacts for my well being as well. Absolutely recommend them to anyone struglling with financial difficulties!! Reviewed on: 23rd July 2021

peace of mind, reduce stress level

Highly Stressed, worried. Step change helped in so many ways. Calmed me down, were very proactive in dealing with my creditors and the bottom line has helped in a more stress free family. They give the best help to a family in financial stress. I have recommended them to several friends and will continue to do so. Reviewed on: 23rd July 2021

Excellent

Really helped me get back on track couldn’t ask for any more always there to help Reviewed on: 23rd July 2021

Best step to take when you think you have nowhere to go.

I believe if not for this company and their understanding staff I probably wouldn't be typing this review. Anyone in debt and scared to make the call " I was " make that call, it will bring peace of mind and so so much stress relief to live you're life again. Reviewed on: 23rd July 2021

Absolutely l will definitely recommend

My experience with step change was good one and still extremely excellent. Reviewed on: 23rd July 2021

Great support

Step Change were there to help and support me when there seemed to be little help from anyone else. Without there advice and financial planning I would probably still be in financial trouble. As it is I will be debt free this August 2021. A big thank you Step Change for getting me back on track and debt free. Reviewed on: 23rd July 2021

Brilliant

All I can really say is that without Step Change helping me I honestly don’t know where I would be right now. They have been helpful, understanding, kind and non judgemental. Thank you seems to be such a silly phrase sometimes, but it is all I can say so THANK YOU with all my heart. Reviewed on: 23rd July 2021

easy to talk to and listen

These are real people that listen and understand what you are going through. Very helpful and don't make you feel embarrassed or if you are at fault. can't speak highly enough Reviewed on: 23rd July 2021

Absolute life savers

Every single person I have spoken to over the last year has been calm kind and given informed choices to me. I feel like the sun is shining now the dark clouds have cleared. Reviewed on: 23rd July 2021

Brilliant servicw

Company does everything for their clients Reviewed on: 23rd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt Collection
from Intrum 3.41 from 4 reviews
Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub