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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Saved me from losing everything

Step change help me through a very dark time when I thought I would lose everything but they help me work it out and put my life back on track it’s took 6 years but I have 1 month left in some ways I will be sad not to be contacted by them and more so thank you and hope you win you deserve it good luck George Reviewed on: 23rd July 2021

Great company to help if you are struggling with debt

I have been with this company for a while and I really recommend them. You'll get help and advice on all matters to do with money and debt as well as being placed on a Debt Management Plan if need be. Overall a great experience. Reviewed on: 23rd July 2021

Awesome service

Being in debt is personally soul destroying and step change have really helped in a non judgemental way taking care to try and resolve my issues which they have succesfully done Can't thank this brilliant company / charity enough Reviewed on: 23rd July 2021

Thanks

Always find them very helpful And good listeners Reviewed on: 23rd July 2021

Stepchange would take your worries away. I got my peace of mind by repaying my debts through stepchange

I am really happy sychologically; mentally and physically happy since I have my DMP with Stepchange. I am forever grateful for giving me peace of mind. Reviewed on: 23rd July 2021

Excellent service.

Excellent service. Friendly team. Clear advice and support . Reviewed on: 23rd July 2021

A truly amazing service. !!!

An amazing organisation, that really helped me get my life back on track. Thank you so much Stepchange x Reviewed on: 23rd July 2021

very helpful and caring

stepchange has been a godsend. guided me through my debt problems.they are always here if you need further help. Reviewed on: 23rd July 2021

Great Company

I have been paying my debts through Stepchange for the last 7 years and in 2 months I will be debt free all due to Stepchange I cannot praise them enough for all the advice and help they have given me They are a first class company Reviewed on: 23rd July 2021

Reassuring relief

Debt can be like swimming out of your depth. Suddenly you can't touch the bottom and, because you're not a strong swimmer, panic sets in. Recognised strokes become over-exaggerated thrashes of the arms and progress through the water, using it to keep afloat, turns into a battle to fight drowning. Such is debt. Stepchange appeared like a lifeguard with reassuring relief, calm professional understanding and uncomplicated solutions so that sinking once again became swimming and the safety of the shore a reality. Reviewed on: 23rd July 2021

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