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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Debt Free

I'm debt free for the first time in my adult life (I'm 47!) thanks to Stepchange - they were brilliant, helpful, understanding. 100% recommend Reviewed on: 23rd July 2021

Caring

You feel the company really cares about you Reviewed on: 23rd July 2021

Help is at hand

The help received from Stepchange in managing my debt situation was invaluable, the stress was taken away, the service was non jugemental reassuring and professional Reviewed on: 23rd July 2021

Great service.

I’m am so grateful for all of the support I received for stepchange. They helped with budgeting and identifying all the creditors. They helped consolidate all debts into one monthly payment based on my current circumstances. I would’ve been in real trouble if it wasn’t for them. Thank you. Reviewed on: 23rd July 2021

Best credit consumer ever!!!

They are so helpful and informative. No other place is like them. Reviewed on: 23rd July 2021

Excellent help & service

Very friendly & helpful team doing their best to provide best options for people Reviewed on: 23rd July 2021

More helpful than you could ever imagine

Stepchange are the friendliest and most helpful people I’ve dealt with before. Their apathy and kindness shown to your financial situation is incredible. When I first discovered who they were and spoke to them they put my mind at ease and took the financial weight off of my shoulders. So grateful for them and the help their customer service reps show all the time Reviewed on: 23rd July 2021

I don't think I could survive without help

Absolutely excellent customer service, always helpful. Made my life so much clearer Reviewed on: 23rd July 2021

Brilliant kind understanding

Stepchange are life savers , without there help I would not be here today,words can't say the help they give. Reviewed on: 23rd July 2021

Excellent Debt company

Me and my partner were in debt and didn’t know where to turn. We were told about StepChange and life is so much better now. A massive weight was lifted off our shoulders what an amazing personal service StepChange has provided 10 out of 10 Reviewed on: 23rd July 2021

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