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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,650 reviews, last reviewed 28th Jun 2026
188650% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026
Sharon Peart's avatar
Sharon Peart

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

5
A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025
Julie m's avatar
Julie m

Best ever

5
I phoned up as I was putting my head in the sand and thought problems would go restless nights not eating on top of health problems. I was advised to give step change a ring to take control my mistakes and worked on a dmp that will help pay off my debts and allow us to breath again. I was not judged and they were really helpful and advice on all of the actions I could take . I get my debt looked at and what spare money I have a realistic amount which I can pay each month . Without there help I dread to think where I would be.. Reviewed on: 23rd July 2021
Jim's avatar
Jim

Customer service

5
One of the best organisation, I was really stressed about my debt but they always helped and support me. Reviewed on: 23rd July 2021
Saif's avatar
Saif

step are the best

5
Step have been very helpful throughout my financial difficulties. Reviewed on: 23rd July 2021
clive clarke's avatar
clive clarke

Great service

5
So supportive and helpful, explain everything Reviewed on: 23rd July 2021
Joane Thompson's avatar
Joane Thompson

Step Change saved me I was so depressed

5
I was so depressed and left with a huge Debt from a boy friend who conned me . Step Change saved my life and I am coping really well now Reviewed on: 23rd July 2021
Mary Fiddes's avatar
Mary Fiddes

Brilliant

5
Absolutely saved my life - I was in uncontrollable debt and step change have helped me get it under control Reviewed on: 23rd July 2021
Jack Birch's avatar
Jack Birch

Helpful

5
Made things better and made us a little happier Reviewed on: 23rd July 2021
Richard Duxbury's avatar
Richard Duxbury

Excellent service

5
Just fantastic help from the team. Reviewed on: 23rd July 2021
Morris Hennon's avatar
Morris Hennon

Excellent service

5
Customer friendly and service and excellent contact centre Reviewed on: 23rd July 2021
Muhammet Etem's avatar
Muhammet Etem

Help when I needed it

5
I was really struggling to pay my bills after my wife of 34 years left me, I cudnt sleep after contacting stepchange they were so helpful and put my mind at ease, had best nights sleep for months after talking to them. Reviewed on: 23rd July 2021
David Thomas's avatar
David Thomas

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