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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Excellent

The process was easy and they explained the whole process Reviewed on: 23rd July 2021

Very easy to talk to. Nonjudgmental

After my finances collapsed, Stepchange helped my take back control. Reviewed on: 23rd July 2021

Step Change my saviour

Without Step Change l don’t know how l would have dealt with the unfortunate situation l found my self in. Reviewed on: 23rd July 2021

Excellent, excellent, excellent !

This is the most caring, supportive and helpful company ever! This applies to ALL the advisors that you might speak to as well, they never judge you or make you feel small or stupid. I don't know what I'd have done without them. I can't praise or thank them enough Reviewed on: 23rd July 2021

Always quick to sort any problems

I sent an email regarding my account, it was all sorted ASAP, with no problems at all very very pleased with stepchange . Reviewed on: 23rd July 2021

Best thing that has helped me.

In debt for years but ignoring, I was persuaded to contact StepChange. They’ve managed my debts & I’ll soon finally be debt free. Reviewed on: 23rd July 2021

Very helpful

Easy to talk to very helpful.nothing was too much for them Reviewed on: 23rd July 2021

Super helpful

They show empathy and understand individual needs. Reviewed on: 23rd July 2021

Great help when needed!

They have been a huge help with letting me sort out my finances and always able to contact and update. Reviewed on: 23rd July 2021

Excellent service

Every time that I have called, the staff make you feel very at ease and reassure you, explain every step and talk and explain every worry you have. They make it a positive experience in one of your darkest and embarrassed times. Reviewed on: 23rd July 2021

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