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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Great company

Would recommend stepchange to everyone!!!!!! Reviewed on: 23rd July 2021

Debt management plan

Staff are always very helpful and sympathetic to the situation, never judgemental I will be debt free soon because of the plan step change have helped me put in place. A Big thank you to the Charity Reviewed on: 23rd July 2021

There for me

Always supported everytime think of my best interest Reviewed on: 23rd July 2021

So helpful and understanding

I have been with stepchange since May 2020, they have been amazing. Helped me sort and organise my debts. Took the pressure off and I am managing things better now Reviewed on: 23rd July 2021

Accommodating Customer Needs

Nothing but understanding of customers journey through the debt process. Reviewed on: 23rd July 2021

Great Help

In a time of great stress they were most helpful with sensible & sympathetic advice to help us deal with our financial problems and work towards an achievable solution. Reviewed on: 23rd July 2021

Life saver

Brought relief me which lead to a happier family Reviewed on: 23rd July 2021

Caring and non judgemental

Always helpful and understanding. We always reach a solution with my budget review Reviewed on: 23rd July 2021

.

excellent advice and always helpful Reviewed on: 23rd July 2021

Amazing

They helped me so much when I got in trouble with my money thank you Reviewed on: 23rd July 2021

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