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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Fantastic customer service

Friendly, caring advice offered during the hardest times. An invaluable support. They keep in regular contact to make sure the support is still enough for your needs and the plan is still manageable. The sheer relief from the help they gave is immeasurable. Reviewed on: 23rd July 2021

Fantastic, understanding, helpful service!

I can’t speak highly enough about Stepchange and how helpful and understanding they are Reviewed on: 23rd July 2021

Step Change have helped me so much

When I was in a bad place and with debts I couldn't repay Step Change was a friendly ear that really listened and offered a way forward that was realistic and sensible. They gave me confidence that my issues would be listened too when it seemed really scary to approach my credit card company debtors. Reviewed on: 23rd July 2021

Help all the way to complete my DMP

Best support to keep me on track with payments and supported me until I completed my DMP - Thank you Step Change. Reviewed on: 23rd July 2021

The best support I have ever received.

Kindly, friendly, supportive and caring staff, ready to help its clients, always going a mile ahead. SIMPLY THE BEST!!! Reviewed on: 23rd July 2021

Very helpful and friendly

Staffed by friendly helpful people in a very stressful time Reviewed on: 23rd July 2021

Brilliant help

Sept change help so much put my mind at rest and stop me worrying brilliant company Reviewed on: 23rd July 2021

Saved my house and sanity

Thanks to Stepchange, I am paying off my debts in a manageable way without added interest and the continual worry of where to pay debts, bills and buy food. Reviewed on: 23rd July 2021

Outstanding support. Outstanding.

I wouldn't have the peace that I have now around my fiances. Stepchange and everything they have done for me has given me the space to regain financial stability. I would not be where I am now without them. Reviewed on: 23rd July 2021

Understanding debt problems

Know the subject results in good advice Reviewed on: 23rd July 2021

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