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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Fantastic customer service

Friendly, caring advice offered during the hardest times. An invaluable support. They keep in regular contact to make sure the support is still enough for your needs and the plan is still manageable. The sheer relief from the help they gave is immeasurable. Reviewed on: 23rd July 2021

Fantastic, understanding, helpful service!

I can’t speak highly enough about Stepchange and how helpful and understanding they are Reviewed on: 23rd July 2021

Step Change have helped me so much

When I was in a bad place and with debts I couldn't repay Step Change was a friendly ear that really listened and offered a way forward that was realistic and sensible. They gave me confidence that my issues would be listened too when it seemed really scary to approach my credit card company debtors. Reviewed on: 23rd July 2021

Help all the way to complete my DMP

Best support to keep me on track with payments and supported me until I completed my DMP - Thank you Step Change. Reviewed on: 23rd July 2021

The best support I have ever received.

Kindly, friendly, supportive and caring staff, ready to help its clients, always going a mile ahead. SIMPLY THE BEST!!! Reviewed on: 23rd July 2021

Very helpful and friendly

Staffed by friendly helpful people in a very stressful time Reviewed on: 23rd July 2021

Brilliant help

Sept change help so much put my mind at rest and stop me worrying brilliant company Reviewed on: 23rd July 2021

Saved my house and sanity

Thanks to Stepchange, I am paying off my debts in a manageable way without added interest and the continual worry of where to pay debts, bills and buy food. Reviewed on: 23rd July 2021

Outstanding support. Outstanding.

I wouldn't have the peace that I have now around my fiances. Stepchange and everything they have done for me has given me the space to regain financial stability. I would not be where I am now without them. Reviewed on: 23rd July 2021

Understanding debt problems

Know the subject results in good advice Reviewed on: 23rd July 2021

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