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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Step By Step.

Recognising the problem is the first step addressing it is the second . Well trained empathetic staff non Judgemental very professional attitude :- Simple & Easy Instructions help get your problems under control with light at the end of the tunnel Reviewed on: 24th May 2025

Very good organisation.

Very good organisation. They have helped me so much Reviewed on: 24th May 2025

Life changing.

Life changing. Just when you think you've hit the rock bottom, you find out it also has a basement. Services like the ones provided by StepChange makes the difference. Reviewed on: 24th May 2025

They helped me so much with my debts, very friendly...

They helped me so much with my debts, very friendly to talk to and so helpful, they really help you put your mind at ease, if your in a bad situation with debt please give them a call, they don’t judge Reviewed on: 24th May 2025

I got into debt through no fault of my on.

I got into debt through no fault of my on.. my son is an addict & was taking all of my money leaving me with credit cards & loans which I was unable to pay .. step change were brilliant, helped me so much, great advice & re-assured me of what would happen step by step Reviewed on: 24th May 2025

Credit card trouble.

I was struggling with credit card debts until I was told about Stepchange. I am now managing my finances much better thanks to the charity Reviewed on: 24th May 2025

Pain free

The whole process was pain free and simple Reviewed on: 24th May 2025

Chasing Away The Debt Monster

Following my partner being struck down by a serious illness, from which she is still recovering, we ended up on State benefits and were no longer able to service our credit card debts. We struggled on for a year but, because of the compound interest applied to the debts, we were eventually in the position where the banks took more than half our monthly income and we were in a really bad financial position. That is when we approached SteChange. They helped us to set a realistic pay-back target (very modest) and dealt with all the admin. on our behalf. We are still some way from being clear of debt but the frightening interest charges have ceased, we have enough to pay for rent, food and utiltiies. Most importanly of all - they have removed the fear in which we were living. We can now see a way out. My partner's illness is still a major challenge but at least one massive weight has been lifted from us. Reviewed on: 24th May 2025

Very helpful and good service and good advicer

Very helpful and good service and good advicer Reviewed on: 24th May 2025

I'm in control now.

I went to Step Change when I struggled to keep up repayments after my divorce. I'm on a debt management plan now and I'm paying things off it's going to take a while but I'll get there Reviewed on: 24th May 2025

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